Today we made our annual trip into Brandon with our Grandson, Timothy for a birthday brunch. We have gone to Aaltos at the Canad Inns before and had service that was seriously lacking, but we thought we would give it another try because we have a loyalty card and would like to collect the points.
We were seated fairly quickly and Erin R. came to take our order. We were having the buffet and only wanted coffee to drink. Erin was the perfect server - smiling, friendly and efficient. We never had to wait for coffee refills as she was always there with a fresh pot. The dirty dishes were always quickly removed, although not always by Erin but by other staff members.
The Canad Inns should know that we will be coming back mainly because of the terrific service Erin gave us.
Businesses should realize that their staff can make or break them regardless of whether the food is good or bad. That one person, who is on the front line, will determine whether or not there will be a repeat visit. This restaurant should ensure that all their staff give the service that Erin gave us today.
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