After finding out that I could not bank on my Blackberry with CIBC, I proceeded to my bank to exchange some money into US funds. I went to the CIBC bank on Rosser Avenue. While I was talking to the teller, she asked me if I had an account with them. I said, "I do, but I am thinking about closing my account because I cannot bank on my blackberry."
Lisa Kosior, the Branch Ambassador, was within hearing and said, she didn't want to see me close my account and if I had a few moment she would find out if I could bank on my BB. Lisa went above and beyond to find the answer I was looking for. She made a number of phone calls to find out the answers no one at the branch knew. They said that because of their security, it was not possible to bank on my BB,
She then showed me how I could call the 1-800 number to do anything I would do online. It was not the answer I wanted, buy it does solve my problem of transferring money between account when I am away from home.
When I got home there was a message on the answering machine from Lisa saying that I should contact MTS to see if they could change something on their system so I could bank on my phone. The bottom line is I can do everyone by making a phone call the way Lisa showed me.
Lisa was friendly, smiled, showed empathy and went above and beyond to try to solve my problem. Maybe the problem was not solved the way I wanted it solved, but Lisa definitely saved the CIBC a customer.
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