My husband and I will occasionally take a day trip to Bottineau, North Dakota. We find that the savings we get filling up at the gas station in ND pays for our trip. We like to shop at the stores there because we can find things we can't find in Manitoba and the prices are usually cheaper. In today's economy anytime you can save money is a good thing. To round up the day trip we usually have lunch in Bottineau.
Yesterday we went our our little day trip and we had lunch at Bottineau Bakery and Restaurant. Husband had a sandwich and fries, I had a chef's salad; we both had coffee. It is funny how little things can sometime make an experience something to rave about, or something to complain about. The waitress (I am sorry I didn't get her name) was the reason to rave this time. She was friendly, she was funny and she was efficient. The first clue came when she put the pot of coffee on our table so that we could fill up whenever we wanted more.
The food was o.k. (The salad was actually too much for me to eat and I had to leave half of it) but the waitress really made our day. As I said she was funny, but the thing that struck me was that she always had a smile on her face. It certainly makes for an enjoyable experience when staff smile and appear to enjoy their job (whether they do or not). An example of her humor was when we asked what the special was. She replied "A foot long hot hog and something else." She had forgotten the other special. Of course, she immediately went to find out, but she started us on our dining experience in a good mood.
Staff in your business may be the only contact the customer will have with your establishment. Make sure that your staff are trained in providing the excellent customer service your customers deserve. Make sure they give the service with a smile - smiles are under rated.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment