On Sunday afternoon my husband and I went for coffee to Forbidden Flavours in Souris. The service was o.k. we got what we wanted BUT the server did not smile once when we were there. I really felt that she did not want to there. My other complaint about this person was that we saw a lot more of her bare back than we wanted to.
In this economy one should be happy to have a job. Please ensure that staff are friendly and smile when waiting on customers. Also ensure that a dress code is adhered to.
When we went to the Bakery in Bottineau we were impressed with the customer service we received. It may not have been anything special but the server was very friendly and she smiled a lot. It means a lot to feel comfortable when visiting an establishment whether it is the dentist's office or a local coffee shop. Customer Service is all about making the customer want to come back.
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Customer service is the manner in which the product or service is delivered to the customer and it is all about bringing customers back.
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