MTS Customer Service for my Blackberry

I was disappointed this morning that my email server was down. I immediately called MTS and got a recorded message that there were known issues. It didn't make my feel any better, but I was thankful that I didn't have to stay on the line and wait to speak to someone.

Later I noticed that I got an alert that my Blackberry was no longer set up for receiving emails. Bummer. I called MTS customer service and was told that I would be on hold for awhile but they would call me back.

In the allotted time I got a call from Susan. She helped me solve my problem without making me feel like a complete idiot. She showed empathy, she was friendly, polite and very helpful. If she didn't know something, she would tell me that she was going to ask someone. That also impressed me. We solved my problem and I decided that I would bring up another problem I was experiencing with my device. It could not be resolved at that time, but she did put a ticket in for it.

I asked to speak to her supervisor because I feel that the boss should know when someone is doing something right. I think it is almost as important, if not more important as telling them when they have done something wrong.

I ended up talking to Nick and told him what great service Susan had given me. He saw that there was a ticket regarding my device and said he would personally help me solve my problem, which required that we call RIM, the maker of the blackberry. For a variety of reasons, I didn't want to do that today.

I am so glad I have MTS as my carrier. They know how to make lemonade out of lemons.